How to Change Mobile Number in PNR for OTP Verification?
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How to Change Mobile Number in PNR for OTP Verification?

PNR OTP Verification
Published On September 26, 2023

IRCTC agents are authorized partners to offer e-ticketing services for customers. Passengers can book tickets for every coach & as well for General & Tatkal quota through agents, as per their preferences. Apart from bookings, agents are authorized to process the cancellation & refund requests for their customers. IRCTC has a specific process of verifying Cancelation Refund of PNR Through OTP verification while agents process to get the refund amount of the canceled ticket. However, in multiple cases, The Number registered in PNR do not receive OTP due to many reasons. This is when the need to change mobile numbers arises.

SiOnline – one of the leading IRCTC service providers for authorized agents. We guide & assist IRCTC agents with the OTP verification process for ticket cancellation refunds for passengers. SiOnline provides a highly secured portal for agents to deliver convenient service to their customers.

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Mobile Number Linked for PNR OTP Verification

About PNR

PNR stands for Passenger Name Record, the unique 10-digit number provided by IRCTC for every new ticket. The PNR assures the passenger that their ticket gets the reservation. It comprises passenger information, ticket & transaction details. Every update about the train journey will be notified on the mobile number entered at time of booking PNR, including the chart preparation & date or time of the train.

Railway authorities promptly share the latest updates about seat availability, the status of bookings, whether confirmed, reservation against cancellation, waiting list, general waiting list, tatkal, and others. Sometimes, trains follow a sudden change in timings, platform, seat number, and other details; passengers get instant updates via notifications & alerts.

OTP Verification of PNR To Get Refund

IRCTC communicates the train journey details with passengers using mobile number alerts. The IRCTC portal has a section to track the details of tickets with the PNR number. Additionally, for the cases of tickets booked through agents, for their cancellations & refunds, IRCTC agents have to follow the process of PNR OTP verification. It ensures that the process is authenticated and agents do not process the cancellation on their own. OTP code will only be received on the mobile number entered at time of booking for the particular PNR.

Steps to Verify OTP for IRCTC Cancellation Refunds 

IRCTC agents follow a defined process of PNR for OTP verification in order to process passenger ticket cancellations & refunds. Let’s go through each step:-

  • Step 1: IRCTC agent go to the official IRCTC Agent Operation Interface Login page 
  • Step 2: Enter the IRCTC agent login ID and password
  • Step 3: After successful login, move to the tab of ‘Enquiries’ & select ‘OTP for Refund’ from the dropdown menu
  • Step 4: Next, Enter the PNR number and cancellation ID to process the OTP verification
  • Step 5: In case OTP is not received on the mobile number, then click on Resend OTP 
  • Step 6: Click on Verify OTP > OTP Code section appears > Enter the OTP code 
  • Step 7: Verify the OTP and click on the Submit button 

Note: Once the OTP verification process is completed, IRCTC agents will process the refund amount, which will be received within 2 to 3 working days. It is essential to remember that OTP will be received on the PNR registered number only. Agents will not receive any message for the OTP code. 

Steps to Change Mobile Number on IRCTC PNR for OTP Verification?

Numerous cases may arise where Traveller are not able to receive OTP on number registered in PNR due to the wrong mobile number, the passenger’s number is closed already, or the passenger is traveling abroad. In all these cases, IRCTC agents can change mobile number on IRCTC PNR for OTP verification during ticket cancellation & refunds. However, Agents need to fill out a prescribed form mentioning the PNR number & reason for changing the mobile number with the authorized signatory of the passenger. It is mandatory to attach the passenger’s ID proof along with the form for verification.

Steps to Upload Request Form To Change Mobile Number in PNR for Cancelation OTP

  • Step 1: Go to the official site of SiOnline
  • Step 2: Enter your login ID and passwords 
  • Step 3: Look for the option of Reports on the tabs 
  • Step 4: Click on the IRCTC reports 
  • Step 5: Select the option of Change Mobile Number for OTP & upload passenger’s documents

Important Points to Remember

  • Upload the scanned copy of the request form with the passenger’s signature
  • The request form size should be less than 100 KB
  • Upload a scanned copy of the passenger’s address proof (Aadhar Card) duly attested by the passenger 
  • Address proof documents should be in a standardized format & scanned properly, and not the low quality photographs captured through a mobile camera. 

SiOnline: A Reliable Service Provider for IRCTC Agents!

Connect with SiOnline – an IRCTC-authorized service provider, to get more information about the general rules on IRCTC agent’s services. We help IRCTC agents to change mobile number on IRCTC PNR if a cancellation refund is pending due to OTP not being verified for some specific reason. It can be the number being deleted, the passenger traveling out of India, or the wrong number entered, etc. In these cases, customers’ mobile numbers need to be changed in PNR for OTP Verification.

SiOnline is a trusted provider for IRCTC agent registration online apply. Visit the website and check the IRCTC section. Multiple tutorial videos are available to guide agents through the process & steps to change their mobile number for OTP verification. We, at SiOnline, provide 100% auto refunds in case of a failed transaction & cancellation refunds after submitting the request form. Get assistance with our 365-days customer support services to resolve any doubts & queries.

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