Frequently Asked Questions (FAQs) about IRCTC Railway E-Tickеt Booking and Agеnt Rеgistration

Terms & Conditions can be Viewed online on our website www.sionline.co.in

For Failed Transactions:

we have auto refund policy, means any transaction which is failed will be auto refunded in max  48 hrs,

Also we have Refund Request Option for IRCTC Failed Transaction, where if Your Balance Gets Deducted & PNR is Not Booked, You Can Raise a "Refund Request" To Get Quick Refund of  Your Failed Booking

Wallet Refill, any residual balance, Retailers Activation Pins & Registration Fee is a Non Refundable Amount

There are 3 options for geting balance/wallet refill in sionline account:

• 24x7 Automatic Wallet Update Bank Account
• Payment Gateway (CC AVenue / PayU)
• Deposit in Bank Account of SiOnline Technomart Private Limited.

You Can Make payment By NEFT/RTGS/IMPS to Your Virtual SiOnline 24x7 Automatic Wallet Update Bank Account.  You Can View Your Specific Bank Account On Your Retailer Login 

You Can Make payment By NEFT/RTGS/IMPS/CashDeposit/Net Banking/Cheque to SiOnline Bank Account.  You Can View SiOnline Bank Account on https://www.sionline.co.in/account-detail

Also You Can Make Payment to Our PayTM Number 9522143361 for SiOnline Retailer Registration, SiOnline Distributor Registration & for IRCTC Registration

Schedule of Charges for Bank Deposites*

• Online Net Banking: No Charges Applicable
• IMPS: No Charge Applicable
• Cheque Deposit: No Charges Applicable
• NEFT/RTGS: No Charges Applicable
• Cash Deposit: Rs.100 Per Deposit

Schedule of Charges for CC Avenue Payment Gateway insta Refill Deposites*

• Online Net Banking: 2.00%
• Debit Card: 2.00%
• Credit Card: 2.50%
• Cash Card: 2.50%
• Wallet: (PayTM/FreeCharge ETC): 2.50%

Schedule of Charges for PayU Payment Gateway insta Refill Deposites*

• Online Net Banking: Rs.15.00 Flat Per Transction (Except SBI)
• Online Net Banking: Rs.20.00 Flat Per Transction (For SBI)
• Debit Card: 1.00%

*GST Extra

You Can Submit a Call Back Request from Your SiOnline Retailer Login & Our Support Team will Be Happy To Help You or email [email protected]

You Can Also Reach Us On:

Support Desk: 8821822500

Escalation: 9522143361 (Only Whatsapp)

we have dedicated sionline customer support desk

sionline customer care contact number: 8821822500 

available weekdays, monday to saturday from 10.00AM To 7.00PM

You Can also contact level 1 of sionline customer care on email id [email protected]

For Escalation, You Can

Whatsapp: 9522143361

email  [email protected]

The annual & monthly charges for sionline are as below:

For Retailer:

SMS Charges: Rs.5/- Per Month

Monthly Maintenance Charges: Rs.10/- Per Month

Annual IRCTC Renewal Price is Rs.2360/- Per Year

for addon services, [air ticket / bus ticket /bill payment,money transfer etc]

annual renewal applicable if activated, charges can be viewed in retailer profile after login

For Distributors:

SMS Charges: Rs.5/- Per Month

Monthly Maintenance Charges: Rs.10/- Per Month

please note:

Above charges are as on April 2021

Current charges schedule can be viewed in retailer profile & distributor profile